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Western Collar modern fashion clothing brand FAQ banner. Features a blue and white design with illustrations of a blue jacket and shirt. Text reads: 'Got Questions? We've got answers. Everything you need to know about Western Collar'.

Authenticity

Every graphic is original, designed by artists who understand the streets

Premium Quality

We use premium cotton with DTF and screen printing that stays vibrant wash after wash

Made in India

Printed and fulfilled by our Indian partner. Every piece is made fresh for your order

Bold storytelling

From streets to the every corner of world, our designs carry meaning

General Questions

What is Western Collar?

Western Collar is an Indian streetwear brand. We create bold graphic tees, hoodies and streetwear that blend western aesthetics with Indian culture. Every product is custom printed on demand.

Are your designs original?

Yes, every design is 100% original and exclusive to Western Collar. Our graphics are created by independent artists and are not available anywhere else.

How is Western Collar different from other clothing brands?

Unlike mass-produced brands, every Western Collar piece is printed fresh for your order. No warehouses, no leftover stock, no compromise on quality. We combine Indian storytelling with global streetwear aesthetics — something no one else is doing quite like us.

How can I contact Western Collar?

You can reach us at contact@westerncollar.com. We respond within 24 hours on working days. You can also DM us on Instagram @thewesterncollar.

Orders & Payment

How do I place an order?

Browse our collections, select your design, choose size and colour, click Add to Cart and proceed to checkout. Pay via UPI, cards, netbanking or wallets. You'll receive an order confirmation email immediately.

What payment methods do you accept?

We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay, Amex), Netbanking and digital wallets. All payments are processed securely. We do not accept Cash on Delivery at this time.

Can I modify or cancel my order?

Since every product is custom printed for you, we begin processing immediately. Cancellations or modifications can only be made within 2 hours of placing the order. Email contact@westerncollar.com with your order number as soon as possible.

Do you offer discounts or promo codes?

Yes! Subscribe to our newsletter to get early access to sales, new drops and exclusive Inner Circle offers.

Is my payment information secure?

Absolutely. All payments are processed by one of India's most trusted payment gateways. We never store your card details. All transactions are SSL encrypted.

Shipping & Delivery

How long does delivery take?

All products are custom printed on demand. Please allow 2-3 business days for printing and quality check. After dispatch, delivery takes 5-7 business days pan-India. Total estimated time from order to delivery is 7–10 business days.

How are shipping charges calculated?

Shipping is calculated based on package weight at ₹60 per 500g. For example, a single T-shirt (approx. 250g) costs ₹60 to ship. A T-shirt + Hoodie (approx. 750g total) costs ₹120. The courier partner is assigned based on your delivery location and serviceability.

Do you offer free shipping?

Yes! We offer free shipping on all orders above ₹999. On orders below ₹999, shipping is calculated based on package weight starting at ₹60 per 500g.

Do you offer Cash on Delivery (COD)?

We currently do not offer COD. All orders are prepaid via UPI, cards, netbanking or wallets.

How do I track my order?

Once your order is dispatched, the tracking ID is automatically synced to your order. You will receive an email with your tracking details. You can also visit our Track Your Order page anytime to check your delivery status.

Products & Sizing

How do I find my correct size?

Click the "Find Your Size" button on any product page to see the size chart for that specific garment. All measurements are in inches and are of the garment, not your body. When in doubt, size up. You can also visit our full Size Guide page.

What fabric and GSM do you use?

We use premium 240 GSM cotton for our oversized tees and approximately 300 GSM for our hoodies and sweatshirts. The fabric is soft, breathable and structured — perfect for the oversized streetwear silhouette.

What printing method do you use?

We use DTF (Direct to Film) printing — a durable, versatile method that produces vibrant, long-lasting prints across all fabric types. DTF prints may feel slightly layered on thicker designs, which is completely normal. The final output depends on the artwork, garment quality and care.

How should I wash my Western Collar clothing?

Turn the garment inside out before washing. Use cold water (30°C or below). Do not tumble dry — air dry flat or on a hanger. Do not iron directly on the print. Do not dry clean. Following these care instructions ensures your print stays vibrant for years.

Will the colours look exactly like on screen?

We do our best to represent colours accurately in our product photos. However, slight variations may occur due to differences in screen calibration and display settings. The actual product colour will be as close to the listing as possible.

Are your designs exclusive?

Yes — every Western Collar design is 100% original and exclusive to our brand. Our graphics are created by independent artists and are not available anywhere else.

Returns & Refunds

Can I return or exchange my order?

Since every product is custom printed on demand, we do not accept returns or exchanges for change of mind or incorrect size selection. We strongly recommend checking the size chart before placing your order. Please choose your size carefully.

What if I receive a defective or wrong product?

If you receive a damaged, defective or incorrect product, you are eligible for a free replacement or full refund. Email contact@westerncollar.com within 48 hours of delivery with your order number and clear photos showing the issue. Our team will review and respond within 2 business days.

Can I exchange for a different size?

Size exchanges are not covered under our standard policy since every product is made to order.

How long do refunds take?

Approved refunds are processed within 5–7 business days back to your original payment method. UPI and wallet refunds are typically faster — within 2–3 business days. You will receive an email confirmation once the refund is initiated.

My order shows delivered but I haven't received it. What do I do?

Please check with your neighbours and building reception first. If still not found, email us at contact@westerncollar.com within 24 hours of the delivery status update with your order number. We will raise a complaint with the courier and resolve it within 5 business days.

Still Have Questions?

We're happy to help. Reach out to us and we'll get back to you within 24 hours on working days.
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Western Collar

We make things that work better and last longer.